Over the last few years, more and more businesses have been moving over to VoIP-based phone systems. The reasons why they do so are primarily due to the numerous advantages that these systems have to offer. That being said, there are disadvantages too, and before you make the decision to switch, you should see how both balance out.
Cost-Effective Communication Without Boundaries
The biggest advantage of VoIP phone systems is the simple fact that they’re incredibly cost-effective. Because these systems route calls over the internet, the call charges are often the same as what a local call would be. Needless to say, when comparing that against the cost of most international calls – it is easy to see the appeal of VoIP systems.
In particular, this advantage works well with businesses that are housing their customer service departments overseas. Using VoIP to route the calls made to the overseas country where the customer service department is run is the single most cost-effective method available.
Already more and more VoIP applications are becoming available. With Skype and other similar applications also gaining ground, the reach of VoIP is spreading on a daily basis and it is even possible to make VoIP calls entirely online – preventing any call charges whatsoever outside of your regular internet bill.
Internet Limitations and Quality
Of course, the one limitation of VoIP calls is the internet itself. If you’re conducting a direct VoIP call, then your internet needs to be up to the task and any slow down or disruption could affect the call itself. That is why many businesses use 3rd party VoIP services and rely on their internet connections instead.
That being said, the other big hurdle preventing some businesses from switching over to VoIP is the call quality. Although the quality of VoIP phone calls has improved dramatically over the years, it can still leave a lot to be desired – especially during peak periods. In particular, many users often complain of ‘lag’, random disconnections, and even audio that breaks up from time to time.
Now that you know both the advantages and disadvantages of a VoIP phone system, it is up to you to decide whether or not the savings you make will be worth the risks. If you find a good VoIP provider, try to see if they’ll let you sample their lines for a week or so before deciding whether or not you want to take the plunge. That way you’ll get a firsthand experience, and be able to make a much better decision.