How To Get The Most From Your Domain Hosting Provider

When it comes time to reserve domain name services from your prospective provider, there are a number of important considerations to keep in mind. To begin with, how do you know that you are absolutely getting the best possible deal? What kind of services are on offer, and does the company offering them have a rock solid reputation for delivering on their claims? And how up to date are the services being offered?

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For example, if the services do not include interactive features, this is an excellent clue that the company offering them has not upgraded its service package in quite some time.

Interactivity Is The New Normal

Interactivity is the new normal. In other words, a domain hosting company that does not offer services that are designed to increase the ability of visitors to your site to communicate instantly with you is a company whose vision of customer service is predicated on the past, not the future.

The domain hosting company you contact for a potential deal ought to be able to offer not only 24/7 customer service for any glitches or errors that occur, but also the ability to install instant messaging on your site for customers to contact you directly.

Communication Is A Two Way Street

The fact that communication is a two way street should always be kept firmly in mind. You should be able to communicate directly with your customers through the instant messaging function on your site. If they have questions, comments, or technical concerns, they should be able to send them directly to you via your customer service department.

Even if your “customer service department” consists of yourself and/or a person you have hired for the job, an instantaneous response to a customer’s question or complaint will go a long way toward convincing them that you take their concerns seriously.

There’s More To A Name Than Meets The Eye

Even when it comes to reserving the domain name itself, your prospective provider should be equipped and ready to offer you rock solid advice in this crucial matter. After all, there’s more to a name than meets the eye. A reputable service provider should be able to advise you in choosing a name for your website.

For example, a knowledgeable provider can give you guidance in choosing a name that is catchy, original, and optimized for customer searches. An initial consultation with your prospective service provider ought to be viewed as a chance to gain valuable knowledge and information, not just a discussion over services and fees.

What Can Your Provider Offer You In The Long Run?

Before you sign on the dotted line with a domain hosting service provider, make sure that you have the basis of a relationship that can last over the next several years. Ask plenty of questions regarding service upgrades, potential new features, hosting fee increases, and the like. Be sure that your new provider is one that you will want to continue your relationship with for many years to come.

About the author  ⁄ Jon L. Ratcliff

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